Terms and Conditions

1. Scope

The following general terms and conditions apply to all deliveries between The Outdoor Puzzle e.U. and a consumer or entrepreneur (hereinafter “customer”) in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of the contract

(a) The following provisions on the conclusion of a contract apply to orders via the website www.outdoorpuzzle.com  
(b) If the contract is concluded, the contract partner is

The Outdoor Puzzle e.U. 
Bülent Atay 
Liechtensteinstrasse 52/20 1090 Wien 
Commercial register number: 525989p 
Commercial register court: Handelsgericht Wien 

(hereinafter referred to as “seller”). 
(c) The presentation of the goods on the website does not constitute a legally binding contract offer, but is only a non-binding invitation to the customer to order goods. By ordering the desired goods, the customer submits a binding offer to conclude a purchase contract.
(d) When an order is made on the website, the following rules apply: The customer submits a binding contract offer by successfully going through the ordering procedure provided on the website. The order is generally made in the following steps: Selection of the desired goods, confirmation by clicking the “Add to cart” button, clicking the “Proceed to checkout” button, binding order of the goods by clicking the “Buy now” button.

The receipt of the order is immediately confirmed by an email. This does not yet represent an acceptance of the offer. The offer is accepted in writing per acceptance of order (e.g. e-mail with terms and conditions) or by shipping the ordered goods within 7 working days. If this period expires without result, the offer is deemed to have been rejected.

The customer can also submit the offer to the seller by phone or email.

3. Prices, shipping costs, payment

(a) Unless otherwise stated in the seller’s product description, the prices given are total prices that include statutory sales tax. Any additional delivery and shipping costs incurred will be clearly communicated to the buyer on the shipping costs page and during the ordering process. 
(b) The consumer has the option of processing the payment with the options offered by prepayment (bank transfer) and credit card.
(c) If the customer has chosen to pay in advance, the customer undertakes to pay the purchase price immediately after the conclusion of the contract. If the payment has not been received by the seller within ten calendar days after sending the order confirmation, the seller withdraws from the contract, with the result that the order lapses and the seller is not obliged to deliver. The order is then completed for the buyer and seller without any further consequences.

4. Delivery 

(a)  The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller’s order processing is decisive.

(b)  If the product selected by the customer is not available at the time of the customer’s order, the seller shall notify the customer of this in the acceptance of order. If the product is permanently unavailable, the seller will not make a declaration of acceptance. A contract is not concluded in this case.

(c) Unless we have clearly stated otherwise in the product description, all items we offer are ready for dispatch within three working days. In the case of payment in advance, the deadline for delivery begins on the day after the payment order to the bank commissioned with the transfer and, for all other payment methods, on the day after the conclusion of the contract.

5. Retention of title

We reserve ownership of the goods until the purchase price has been paid in full.

6. Warranty

Unless otherwise specified, the general statutory provisions apply.

The warranty is excluded for defects caused by the customer. This is particularly the case with improper handling, incorrect operation or unauthorized repair attempts. Any defects that occur are to be reported as soon as possible upon delivery or after they have become visible.

If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately and contact us as soon as possible.

7. Liability

Customer claims for compensation are excluded. Excluded from this are claims for damages by the customer from injury to life, body, health or from the breach of essential contractual obligations as well as liability for other damage based on an intentional or grossly negligent breach of duty by the seller. Compensation for consequence of a damage, as well as other material damage, financial damage and damage to third parties against the customer, unless it is a consumer transaction, is excluded.

8. Wording of the contract 

The seller saves the contract text of the order. The general terms and conditions are available online. The seller also sends the customer an order confirmation with all order data to the email address provided by him. Furthermore, the customer receives a copy of the terms and conditions with his order.

The personal data provided for the purpose of ordering goods (such as name, email address, address, payment data) will be used by the seller to fulfill and process the contract. These data are treated confidentially and are not passed on to third parties who are not involved in the ordering, delivery and payment processes.

Upon request, the customer has the right to receive information free of charge about the personal data stored about him by the seller. In addition, he has the right to correct incorrect data, block and delete his personal data, as long as there is no legal obligation to retain it.

You can find details on this in our Privacy Policy 

8. Contract language

The contract language is exclusively German.

9. Force Majeure

In the event of force majeure or similar events such as strikes, natural disasters, pandemics and sovereign interventions, we are entitled to postpone delivery for the duration of the hindrance and for a reasonable time or to withdraw from the contract in whole or in part because of a part of the contract that has not yet been fulfilled.

10. Right of withdrawal
Consumers generally have a right of withdrawal. Further information on the right of cancellation can be found in the seller’s cancellation policy Cancellation Policy

11. Applicable law and severability clause 

The statutory Austrian jurisdiction applies. The validity of the UN sales law is excluded. Should one or more provisions of these terms and conditions be or become ineffective or void, these provisions will be replaced by provisions that come closest to the economic content of these ineffective or void provisions. The remaining terms and conditions remain unaffected.

Created in cooperation with agb.de 

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