Returns

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
 
Right of withdrawal
 
You have the right to cancel this contract within fourteen days without giving any reason.
 
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
 
In order to exercise your right of withdrawal, you must contact us

The Outdoor Puzzle e.U. 
Bülent Atay 
Liechtensteinstrasse 52/20 1090 Wien 
E-Mail info@outdoorpuzzle.com 
Tel.:  +43 67763751509 

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.


Consequences of cancellation
 
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
 
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
 
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

If the goods have been used by the customer, the seller is not obliged to accept the customer’s withdrawal.
 
The customer bears the direct costs of returning the goods.

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To : 
The Outdoor Puzzle e.U. 
Bülent Atay 
Liechtensteinstrasse 52/20 1090 Wien 
E-Mail info@outdoorpuzzle.com 
 
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods
 
_____________________________________________________ 
 
Ordered on (*) / received on (*)
 
__________________ 
 
Name of the consumer (s)
 
_____________________________________________________ 
 
Address of the consumer (s)
 
 
_____________________________________________________ 
 
Signature of the consumer (s) (only if this is communicated on paper)
 
__________________ 
 
Date
 
__________________ 

(*) Delete where inapplicable.