FAQ

We embrace slow fashion by working with traditional loom workshops in Anatolia, supporting local artisans and preserving cultural heritage. Our towels are crafted from long-fiber cotton using Oeko-Tex® certified dyes, ensuring eco-conscious production with no harmful chemicals.

Yes, unlike microfibre towels which shed plastic microthreads during washing, The Outdoor Puzzle towels are made from 100% natural cotton. They are biodegradable, plastic-free, and designed to last, making them a sustainable choice. Plus they weight much less than conventional bath towels.

We use premium long-fiber cotton that results in stronger, smoother yarn. Over time, our towels become even softer and more absorbent with each wash. Also the carry bags for the towels are made of cotton

We offer a wide selection including small and large towels, towel sets, bathroom towels, beach towels, and specialized options like hand-knotted fringes or double-sided jacquard designs. Each towel comes with a compact cotton carry bag—ideal for travel and outdoor use.

Absolutely. Our towels are lightweight, compact, and moisture-wicking- ideal for beach, surfing, stand-up paddling, fitness, spa, sauna, yoga, travel and more. They're also sand-resistant and dry quickly, making them perfect for on-the-go lifestyles.

Yes, we provide towel sets that combine functionality and design at great value. These sets are perfect for home use, travel, or gifting.

Yes, every towel comes with a stylish, compact cotton carry bag. It takes minimal space, making our towels the best travel and gym companions.

Visit our product categories to explore towels by size, design, and usage. Each product page includes detailed descriptions to help you find the perfect towel for your lifestyle.

Yes, we provide free shipping within Austria. For other European countries, we charge a flat fee of EUR 8. Shipping is free on all European orders over EUR 50.

Orders are dispatched within 2 business days (Mon–Fri, excluding holidays). Delivery times are approx. 1–3 days within Austria and 2–5 days within the EU. You'll receive a tracking link via email once your order ships.

Currently, we ship across the European Union. For inquiries about shipping outside the EU, please contact us directly.

After dispatch, you'll receive a tracking number via email so you can follow your package in real-time.

We accept credit cards (VISA, MasterCard, American Express), PayPal, and pre-payment via bank transfer. Your order will be shipped immediately after payment confirmation.

Yes, all transactions are processed securely. We use trusted and encrypted payment gateways to protect your personal and financial information.

Your order will be shipped immediately after payment confirmation, or upon receipt of your bank transfer if you selected pre-payment.

You have the right to return your order within 30 days of receipt—no questions asked. Products must be unused and in original condition.

To start a return, please contact us with your order details. You are responsible for return shipping costs. Once we receive the item, we’ll process your refund within 30 days.

Unfortunately, we cannot accept used or washed products for returns due to hygiene reasons.

Refunds are processed to your original payment method within 30 days of receiving your return.

Yes, The Outdoor Puzzle offers wholesale towel solutions for businesses like retail shops, gift shops, gyms, spas, hotels, and event organizers. We provide large quantities at competitive prices.

Yes, we offer corporate labelling services for private logos on towels. It is an excellent option for promotional gifts, employee rewards, and brand marketing.

Yes, we have a diverse wholesale catalogue featuring various towel sizes, styles, and designs. Contact us to receive our catalogue and discuss your specific requirements.

We serve fitness and yoga studios, spas, hotels, swimming pools, and corporate clients looking for high-quality, sustainable towels for regular use or gifting purposes.

Simply get in touch with us through our contact page or email. We’ll guide you through product selection, logo options, and pricing tailored to your needs.